Refund policy

We want you to love your order. If something isn't right, here's how we'll help.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your item arrives damaged, defective, or isn't what you ordered, email us at unityexpressss@gmail.com within 14 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, your choice. In most cases you won't need to send the item back.

ORDERS THAT DON'T ARRIVE
Most orders arrive in 6-12 business days. If your order hasn't arrived within 30 days of purchase and tracking doesn't show it as delivered, contact us and we'll send a replacement or a full refund.

CHANGED YOUR MIND?
You can return unused items in their original condition and packaging within 14 days of delivery. Email us first to start a return and we'll send you the return address. Items sent back without contacting us first can't be accepted. Return shipping costs are paid by the customer and are not refunded. Once we receive and inspect your return, your refund will go back to your original payment method within 10 business days.

CANCELING AN ORDER
Need to cancel? Email us within 24 hours of placing your order and we'll cancel it for a full refund. After 24 hours, your order may already be on its way and can't be canceled.

ITEMS WE CAN'T TAKE BACK
For hygiene reasons, we can't accept returns on massagers that have been used, unless they arrived damaged or defective.

EUROPEAN UNION CUSTOMERS
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason, as long as the item is unused and in its original packaging.

QUESTIONS?
Email us anytime at unityexpressss@gmail.com We usually reply within 1–2 business days.