FAQ

How long will my order take?

Orders ship and arrive within 6–12 days. During the holiday rush it can take a little longer, so order by December 10 for Christmas delivery.

How much is shipping?

Shipping is free on every US order. There's no minimum and no hidden fees at checkout.

Do you ship outside the US?

Right now we only ship within the United States.

How do I track my order?

When your order ships, we email you a tracking number. You can also use our Track Your Order page. Tracking can take 2–5 days to start updating.

Which massager is right for me?

Desk job or tight shoulders? Try a neck & shoulder massager. On your feet all day? The air compression leg massager. Cold or tired hands? The cordless heated hand massager. Still not sure? Message us and we'll help you pick.

Which plug should I choose?

If you're in the US, choose the US Plug option when it's offered.

Are these massagers safe to use?

Our massagers are made for relaxation and are not medical devices. Follow the included instructions, and if you're pregnant, have a medical condition or use a pacemaker, check with your doctor before use.

What if my item is damaged or wrong?

Contact us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice. See our Refund Policy for details.

Can I return something if I change my mind?

Yes. Unused items in their original packaging can be returned within 14 days of delivery. Please contact us first to start a return.

Can I cancel my order?

Yes, if you contact us within 24 hours of placing it. After that it may already be on its way.

Is checkout secure?

Yes. Checkout is handled by Shopify with encrypted payments. You can pay with major cards, Shop Pay, Apple Pay or Google Pay. We never see or store your full card number.

How do I reach you?

Send us a message on our Contact page. We usually reply within 1–2 business days.